Hey there! At Chronogi, we’re not just another faceless online store—we’re a small team of watch enthusiasts who genuinely care about every customer. Ever since our founder, Alex, started this journey from his garage in Austin, one thing hasn’t changed: we read every single message. Seriously, Alex still replies to emails at midnight sometimes (though we’ve convinced him to sleep more).
Whether you’ve got a question about our handcrafted watch straps or just want to share your thoughts, we’re all ears. Last month, a customer’s feedback about our packaging led to a complete redesign—that’s how much your input means to us. Not to get all sentimental, but you’re why we do this.
Pro tip: If you’re emailing about an order, include your order number. It helps us pull up your details faster—because who likes waiting?
Maybe you’re curious about our leather sourcing (it’s eco-friendly, by the way), or perhaps you’ve got a quirky customization idea. We’ve had requests for everything from "watch straps that match my cat’s collar" to "can you engrave my grandfather’s recipe?" (Answer: Yes, and it was adorable.)
So go ahead—drop us a line. We promise it won’t end up in some automated void. After all, as Alex likes to say: "A watch tells time, but a conversation tells a story." Corny? Maybe. True? Absolutely.
