Thank you for shopping at Chronogi. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with return instructions and a return authorization number. Returns without authorization may not be accepted.
Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. You will receive a notification email once your refund has been issued.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may take additional time to process the refund. If you still haven't received your refund, please contact your bank or credit card company as they may be holding the funds pending final confirmation.
If after contacting your financial institution you still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the matter and work with you to resolve it promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Chronogi
Address: 3851 Bubby Drive, Austin, Texas
E-Mail: [email protected]
Phone: +1 512-970-0299
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
